Freedom of information
Because we provide NHS services, you can ask us for information about those services under the Freedom of Information Act 2000.
What's covered
The Freedom of Information Act covers information we hold about the NHS pharmacy services we provide. It doesn't cover our private services.
Looking for your own records? That's a request to see your personal information, not a freedom of information request. See your rights in our privacy notice.
Our publication scheme
We've adopted the Information Commissioner's Office (ICO) model publication scheme. This is our commitment to make certain information about our NHS services routinely available. Our guide to that information is below.
Guide to information
| Type of information | What we publish | How to get it |
|---|---|---|
| Who we are and what we do | Our details, owner, Superintendent Pharmacist, registration details, contact details and opening hours | About us and Contact us (free) |
| Our services | The NHS services we provide and how to use them | Homepage and Healthy living (free) |
| What we spend | The total amount we received from the NHS for our services, for the current and previous year | On request (free) |
| How we're doing | Our latest GPhC inspection report and NHS data security status | GPhC inspection report and NHS data security status (free) |
| Our policies | How we handle complaints, personal information and freedom of information requests. Other policies, such as records management, equality, and health and safety, are available on request. | Complaints, Privacy notice, this page (free); others on request |
| Lists and registers | Any public registers we must keep. We use CCTV at our premises for security; details of camera locations are available. | On request (free) |
Charges
Information on our website is free. We don't usually charge for information sent by email. If we need to charge for printing or postage of large amounts of information, we'll tell you the cost before we send it.
Making a request
Write to us by email or post with your name, an address for our reply (email or postal), and a description of the information you want:
Freedom of information requests
Email: admin@pushpharmacy.co.uk
Post: Push Pharmacy, Unit 3, 242 Romford Road, London E7 9HZ
- We'll reply within 20 working days.
- We may refuse a request if dealing with it would cost more than the legal limit (currently £450, or 18 hours of work), or if another legal exemption applies. We'll explain why and help you narrow your request.
- If you're unhappy with our response, ask us to review it. If you're still unhappy, you can complain to the Information Commissioner's Office.
Last updated: 29 September 2026