Terms of use

The terms that apply when you use our website and our private prescription service.

About us

This website is run by Push Healthcare Ltd, trading as Push Pharmacy.

  • Registered in England and Wales, company no. 10958811
  • Registered office and pharmacy: Unit 3, 242 Romford Road, London E7 9HZ
  • Phone 020 3105 6252 · email admin@pushpharmacy.co.uk
  • VAT no. 311263549

We're a registered pharmacy, regulated by the General Pharmaceutical Council (GPhC), registration no. 9011144. Our pharmacists are registered with the GPhC and must follow its standards for pharmacy professionals. Our Superintendent Pharmacist is Imran Patel, GPhC no. 2076495.

Using this website

  • The health information on this website is general and doesn't replace advice from a pharmacist, doctor or other health professional about your own situation.
  • In an emergency, call 999. For urgent medical help, use NHS 111 online or call 111. Don't use our forms or email for urgent problems.
  • We try to keep the website accurate and available, but we can't promise it will always be free of errors or interruptions.
  • Please don't misuse the website, for example by sending spam or trying to get into parts of it you're not meant to.
  • Links to other websites, such as the NHS website, are for your information. We're not responsible for their content.

NHS services

Our NHS services are provided under our contract with the NHS and follow NHS rules, including on prescription charges and complaints. Using our website to sign up doesn't create a separate contract with us.

Private prescriptions

How it works

  1. You send us an enquiry using our private prescription form. This doesn't commit you to anything.
  2. We send you a price. It includes dispensing, any VAT and delivery.
  3. If you want to go ahead, you tell us and pay by card or bank transfer, and send us the original prescription, or ask your prescriber to send it electronically.
  4. Our pharmacist checks the prescription. Once they've approved it, we dispense your medicine and deliver it.

Our agreement with you is made when we confirm we'll dispense your prescription. If you notice a mistake in the details you've given us, tell us as soon as possible and we'll correct it.

When we can't supply

Our pharmacists must use their professional judgement. We may decline to supply if a prescription isn't valid, if we can't confirm it's genuine, or if supplying the medicine wouldn't be safe or appropriate for you. If this happens, we'll explain why and refund anything you've paid for items we don't supply.

Cancelling and returns

You can cancel at any time before we dispense your medicine. Because medicines supplied on a prescription are exempt from the usual 14-day right to cancel online orders, we can't take back or refund medicines once they've been dispensed, unless something is wrong with them. Returned medicines can't be used again, but we can dispose of unwanted medicines safely for you.

This doesn't affect your legal rights, for example if a medicine is faulty or not as described.

Wholesale

Wholesale supplies are made by Push Healthcare Ltd under MHRA wholesale dealer's licence UK WDA(H) 51408, only to organisations that are legally allowed to receive medicines. Push Pharmacy doesn't supply medicines wholesale. These website terms don't cover wholesale supplies; we'll agree terms of trade with you before we supply.

Our responsibility to you

We're responsible for any loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

Complaints

If you're unhappy with anything, please see our feedback and complaints page.

Changes and law

We may update these terms from time to time. The version on this page applies when you use the website or place an order. These terms are governed by the law of England and Wales.

Last updated: 29 September 2026