Funded by the NHS
We provide our NHS services remotely, by phone, video call, online and by delivery, to anyone registered with a GP practice in England.
We're an online pharmacy, so we don't see people at our premises. For anything that has to be done in person, such as a blood pressure check or a vaccination, any high-street pharmacy can help.
Dispensing
We dispense NHS prescriptions from your GP and other NHS prescribers, and deliver them free to your home, your work or someone you trust.
If you take the same medicines regularly, your GP may be able to approve a batch of repeat prescriptions in one go, for up to 12 months. We dispense each one when it's due, so nobody needs to ask the surgery each time. Ask your GP surgery whether it's right for you, or ask us.
We'll contact you to talk it through. We may suggest you speak to your GP surgery, or, if you'd like, we'll contact the surgery for you about a suitable alternative.
NHS Pharmacy First
Get advice and, where suitable, NHS treatment, including some prescription medicines, without a GP appointment. Our pharmacist sees you by video call for:
Other criteria apply. Our pharmacist will check whether the service is right for you and, if it isn't, tell you where to go instead. If you usually pay for prescriptions, you'll pay the standard NHS charge for any medicine you're given. Earache in children and young people aged 1 to 17 is also part of Pharmacy First, but it needs an ear examination in person, so we can't offer it by video. Any high-street pharmacy that provides Pharmacy First can help.
Support
Starting a new medicine, or coming home from hospital with a different one, can be confusing. Our pharmacists are here to help, and both services are free.
Just started a new medicine for a long-term condition, such as asthma, COPD, type 2 diabetes or high blood pressure? Our pharmacist can support you by phone or video call over the first few weeks.
When you leave hospital, the hospital may send us details of any changes to your medicines. This is the NHS Discharge Medicines Service.
Dosette boxes
If you find it hard to keep track of your medicines, talk to us.
Staying safe
Please don't put unwanted or out-of-date medicines in the bin, down the sink or down the toilet. Instead, choose one of these:
If your delivery comes from one of our own drivers, hand your unwanted medicines over when we deliver.
Any local pharmacy will take unwanted medicines and dispose of them safely, for free.
Not sure what to do? Call 020 3105 6252 and we'll help you find the best way.
Needles and other sharps need a special sharps bin. Ask us or your GP surgery how to get one.
Our pharmacists can advise on minor illnesses and looking after yourself, and point you to the right service if you need more help. For health information, tools and this season's campaigns, visit our Healthy living hub.
Prescription costs
For example, you don't pay if you:
Check if you can get free prescriptions on the NHS website.
If you get free prescriptions, tell us why when we first speak to you, and let us know if anything changes. The NHS checks claims, and you may have to pay a penalty charge if you claim free prescriptions when you're not entitled to them.
If you pay for more than 3 items in 3 months, or more than 11 items in 12 months, a prescription prepayment certificate (PPC) could save you money.
About prescription prepayment certificates
HRT prepayment certificate, for certain hormone replacement therapy medicines
Our preferred way to pay. We'll give you the details.
We'll send you a link so you can pay online.
Pay by card when you speak to us.
If you ever get a message saying our bank details have changed, don't pay. Call us on 020 3105 6252 to check first. We'll never ask for your card details by email, text or WhatsApp.
Microsoft Teams
We use Microsoft Teams, through the NHS's secure email and collaboration service (NHS.net Connect).
We'll arrange a time with you and send you a link by email or text.
On a computer, join in your web browser. On a phone or tablet, use the free Microsoft Teams app. You don't need a Microsoft account, but you'll need a camera and microphone.
Somewhere quiet, if you can. You can have a family member or carer with you.
Our pharmacist will check who you are at the start of the call.
You can ask for a chaperone for any consultation. See our chaperone policy. If a video call isn't possible for you, tell us and we'll talk through other options.
Signing up takes a couple of minutes. We'll take it from there.
